Facebook has become the world's social network of choice. It's, by far, the most popular, with over three billion active users as of February 2024. We're sure many of you are using Facebook to communicate with just about everyone. This is why running across unexpected bugs and issues may be more than annoying. We've compiled a list of solutions for Facebook not working. Let's get your Facebook up and running ASAP!
Editor's note: All instructions were generated using a Google Pixel 7 running Android 14, an Apple iPhone 12 Mini running iOS 17.3, a custom PC running Windows 11, and the Chrome browser running version 121.0.6167.161. Some of the steps below might be a bit different on your end, depending on your device.
Check if Facebook is downYou might not be the only one having problems with Facebook! If the social network isn't working for you, maybe it's a site-wide issue. You could try to use Facebook using another browser or device, and see if it's working elsewhere. Otherwise, you can check on a website like Down Detector, which will let you know if there's a problem with Facebook. If there is, you can do nothing but wait it out.
Close and reopen the appIs Facebook not working only for you? Then, you have to start looking at possible local issues. Sometimes, apps can go out of whack, and something as simple as closing the app or website, and reopening it, might fix the problem. It may also help to log out of Facebook and log back in. This should resync everything and move the cogs back into place.
How to Force close the Facebook app on Android:Sometimes, having an older version of an application may cause issues. If problems persist, you want to ensure you're running the latest app version. Head to the Google Play Store and check for any available updates. Get the latest version and check if Facebook is working.
How to update the Facebook app on Android:Oh, the good ol' restart solution. Doing this fixes about 90% of all my tech problems. Try restarting the device when Facebook isn't working. This often gets things back up and running.
How to restart an Android phone:Apple doesn't allow taking screenshots of the power menu, so we can't give you a visualization of the process.
Check your internet connectionAnother reason for Facebook not working might be that your internet is down. Go into any other app or website and see if it's working. If it isn't, chances are you're having internet issues. Those operating over Wi-Fi or LAN can check the router and see if it's connected to the internet.
You should probably try restarting the router, too. Some routers have reset buttons, and others can be restarted using an official app. If you can't count on these options, simply unplugging the router, waiting about a minute, and plugging it back in will do the trick.
You might want to see if your data connection is on if you're using cellular data.
How to turn on mobile data on Android:If you have a strong internet connection and everything else seems OK, Facebook not working might be due to permission issues. Ensure you're allowing the social network to access all it needs from your phone to function correctly.
How to allow permissions on the Facebook Android app:Clear the cache
Cache is usually good. This data stays available locally for quicker access, instead of downloading it each time you see it. It's also true data can be corrupted and create issues. It doesn't hurt to clear it occasionally, especially when Facebook is down. We've added instructions for doing this both on Android and Chrome.
Clear Chrome cache:There is really no way to clear cache on iOS apps. The only effective way to accomplish this is by deleting and reinstalling the app.
How to uninstall Facebook on iPhone:Facebook videos are known for having issues, depending on your device or browser. For example, Windows 7, Vista, XP, and earlier versions of the OS may require you to switch to another browser. Try using something like Chrome or Firefox, if you haven't yet.
Other common solutions include restarting the computer or closing and reopening the browser. Also, try checking your internet connection.
How to restart Windows:Facebook is all about sharing essential moments in life; we know this is often done through images. If you have image uploads on Facebook not working, you can do a few things to remedy the problem.
The first fix is to ensure you have the latest version of the Facebook app or browser in use. Also, turn any ad-blocking software off or make sure Facebook is included as an exception. If this doesn't work, it may be a format issue caused by photo editing. Try uploading the original photo and see if that works. If it does, go back to your editing software and export the image in a supported format. These include JPEG, BMP, PNG, GIF, and TIFF files. Large image files can also cause hiccups. Always try to keep Facebook photos under 15MB.
Another common issue is that Facebook often temporarily blocks people from uploading photos if they upload anything considered abusive content. Check your Support Inbox and see if you may have missed any alerts. We have a guide on how to recover your Facebook account, just in case you need it.
Can't upload videosIt's a very similar case with uploading videos on Facebook not working. When you can't upload a clip, first make sure it's in a supported format. Facebook has a preference for MP4 and MOV files. You may also have a video that's longer than the allowed length. The maximum length is 240 minutes, and the file size should be no bigger than 10GB.
Of course, don't forget to check you're using the latest version of the app/browser, and make sure your internet connection is working.
If you've tried all these methods and Facebook is down, you might want to take things up a notch. You can check out Facebook's Help Center for more aid. Alternatively, you can file a report. Access your Facebook account and click on the Profile icon button. Then go to Help & support > Report a problem.
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